Question 1

How do I know a shawl is authentic?

Accepted Answer

Every Shanti shawl ships with a GI authenticity certificate, weaver provenance, and a care card. We only stock pieces hand-loomed in the Kashmir Valley.

Question 2

Do you ship across India?

Accepted Answer

Yes — we ship pan-India with insured courier, free for orders above ₹10,000. International shipping is available on request via WhatsApp.

Question 3

Can I see a shawl before buying?

Accepted Answer

Absolutely. Visit our Delhi emporium any day of the week, or request close-up video over WhatsApp and we will walk you through the piece in detail.

Question 4

How should I care for my pashmina?

Accepted Answer

Dry-clean only, store folded in muslin away from direct light. We offer complimentary annual cleaning for every shawl bought from us.

Question 5

Do you accept returns?

Accepted Answer

Yes — unused pieces can be returned within 7 days of delivery for a full refund or store credit.

Question 6

How long does an order take to arrive?

Accepted Answer

Pan-India delivery is typically 3–5 business days. Bespoke or made-to-order pieces take 4–8 weeks.

Frequently Asked Questions

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